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Account Manager

Date: February 6, 2017

Manage customer relationship from project inception through closeout for multiple accounts. Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. Directly accountable for retention and growth of customer accounts.

Specific Responsibilities and Duties:
Customer/Account Servicing
• Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members
• Provides timely response to customer’s requests for products, services and/or information
• Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria
• Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)
• Provides frequent and regular status reports to customer regarding project and work order status
• Attends project and account meetings as necessary

Sales Order Management
• Develop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firms
• Provides presentation and explanation to customer of products and services
• Introducing new products and services to grow and expand business
• Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricing
• Produces timely, detailed, and accurate project quotes to customer
• Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed

Project & Work Order Management
• Oversees all customer projects and work orders, ensuring standards of performance are met
• Manages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
• Reviews work plans, schedules, and logistics established for customer’s projects
• Coordinates with client third parties
• Ensures timely invoicing and project closeout; assists with collecting account payables for completed projects

Position Requirements (Required Knowledge and Skills)
• Personal Initiative and Teamwork
• Customer Focused
• Knowledge of budgeting and basic business financials
• High level of communication and interpersonal skills
• Design (A&D or Dealership) background preferred
• Leadership/project management experience
• Purchasing/negotiating skills
• Problem solving skills
• MS Office experience, specifically Excel 
• Ability to travel
• Bachelor’s degree in business, design, or experience in relevant field

 

Office Images Inc.
1515 Holcomb Woods Parkway
Roswell, GA 30076
Phone: 770-641-2640
Fax: 770-641-2656

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